WhatsApp Automation in Mumbai
Instant replies, order updates and follow-ups on the channel India actually uses.
Your customers message on WhatsApp and expect a reply in minutes. We set you up on the official WhatsApp Business API — green tick verification, approved message templates, a shared team inbox so several people can handle chats without passing a phone around, and automated flows for enquiry acknowledgement, order updates, appointment reminders and payment follow-ups. Everything logs into your CRM.
What you get
- WhatsApp Business API onboarding
- Green tick verification support
- Message template creation and approval
- Automated enquiry and follow-up flows
- Shared team inbox setup
- CRM and website integration
What it should produce
- Every enquiry answered within seconds
- Fewer no-shows and payment delays
- One shared record of customer chats
How WhatsApp Automation works with BuildStory
Every engagement starts with a free 45-minute call and a written scope. Nothing begins until you have the deliverables, the timeline and the price in writing. During delivery you have one point of contact, weekly progress you can see rather than status emails, and a handover that leaves every account and file in your name.
Clients in Mumbai typically pair WhatsApp Automation with Company Registration and Shop Act Registration, though there is no requirement to take more than one service.
Frequently asked questions
Is this different from WhatsApp Business app?
Yes. The free app runs on one phone. The API supports multiple agents, automation, templates and CRM integration, and is billed per conversation by Meta at published rates.
What does Meta charge per message?
Meta bills per 24-hour conversation window, with rates varying by category. Service conversations initiated by the customer are the cheapest, and we structure flows to keep costs down.